PAYMENTS, TERMS AND CONDITIONS

The boring stuff...

  • Every cake we make is a completely customised labour of love and of premium quality. For that reason, our minimum orders generally start at $200. 

  • To ensure your cake makes it to the venue intact and as fresh as can be, we prefer to deliver. Although we try to deliver free of charge within the Sydney Hills District, a delivery fee may apply to other areas. Pickups are not available. 

  • Payments must be made via EFT (details provided upon booking confirmation). Payment confirmations must be emailed through to us. We don't accept cash payments upon delivery. Other electronic payment methods (such as PayPal, AfterPay, etc.) are not available.

  • A deposit of 50% of the full cost is required to secure your booking onto our calendar. This deposit is non-refundable. You are welcome to pay the full amount upfront. 

  • The full due balance must be paid at least 7 days before delivery can be made.

  • By paying a deposit, you agree to the design and elements discussed at the time of making the booking. Any additions or changes after this may require a revised quote.

  • Wynn's Cakes reserves the right to exercise its artistic license in designing a customised cake for your event.

  • Wynn's Cakes is not responsible for any damage to the cake once delivery/pickup has been made and/or setup is complete and/or has been handed over to you / staff at your chosen venue. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table out of direct sunlight and heat.

  • Where flowers are provided by an outside source, you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.

  • Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us not responsible for allergic reactions.

  • Returns: In the unlikely event that you are not satisfied with the aesthetics of the cake or the final product, you must inform Wynn's Cakes of this within 24hrs.The original cake must be returned in person as proof of evidence for any claims made against it (photographic evidence alone is not sufficient). As these are bespoke cakes, complaints regarding creative interpretation of edible items are non-returnable and exchanges or refunds will not be granted. 

  • Performance of this agreement is contingent upon the ability of Wynn's Cakes to complete the agreement and is subject to illness, accidents, Acts of God, and other causes beyond our control. Should Wynn's Cakes be unable to fulfil the agreement, a full refund will be given. Liability is for no more than the cost of the cake(s).

  • By paying your deposit, you are accepting these terms and conditions in full and without reservations. 

 

Est. 2010    ©2018 by Wynn's Cakes